Contents
At a glance
We collect only what we need to run Saywell, we never sell it, and we never collect anything about a practice's own clients.
- Who we are
- Saywell Technologies, Philippines. The controller under the Data Privacy Act.
- What we collect
- Only what we need to build your website and run your membership or partnership
- Never collected
- Anything about a practice's own clients, including health information
- Selling data
- Never. No advertising profiles.
- Analytics
- Privacy-friendly, with no advertising cookies
- Partner code
- Remembered in your browser for 60 days
- Your rights
- Access, correct, object, erase, take a copy, complain
- Reply time
- Within 15 days of your request
1Who we are
- Saywell is a managed website and SEO service for therapists and group practices, operated by Saywell Technologies, a sole proprietorship registered with the Department of Trade and Industry (DTI) of the Philippines, of 22 Narangita Street, Dadiangas South, General Santos City 9500, Philippines, of 22 Narangita Street, Dadiangas South, General Santos City 9500, Philippines ("Saywell", "we", "us").
- This policy explains how we collect, use, share and protect personal information. It covers website visitors (anyone who visits hellosaywell.com or our other pages), clients (therapists and practices who enquire about, join or use Saywell, and the people at those practices who use the Saywell Clients Portal) and partners (people who apply to or join Saywell Partners, our affiliate program).
- We are the personal information controller for the information described here, under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules. The websites we build for clients have their own privacy notices, written for each practice.
2What we collect
- We collect only what we need to run Saywell for you.
Who What we collect Where it comes from Website visitors Pages viewed, approximate location (country or region), device and browser type, and the page that referred you. A partner code, if you arrived through a partner's link. Privacy-friendly analytics and your browser People who enquire or claim a spot Name, email, practice type, preferred start week, payment preference, current website and anything you choose to tell us Forms you fill in, emails and calls Clients Contact details; practice details (practice and clinician names, credentials, licence details, specialties, fees, hours, locations, photos, bios); edit requests and approvals in the portal; payment records (amounts, dates, bank transfer references); account access invites Onboarding, the Clients Portal, calls and emails, and you Partners Name, email, how you work with practices, website or profile links, your application answers; referral clicks and sign-ups linked to your partner code; commissions and payouts, including Wise transfer references; your electronic signature on the affiliate terms (typed name, date, time, version and sign-in); your bank name and the last 4 digits of your account Your application, the Partners Portal, our tracking and Wise - We do not collect payment card numbers. Partners add their bank details in the Partners Portal. Those details are passed securely to Wise, which sends payouts, and we keep only the bank name and the last 4 digits of the account number. Any change is confirmed with a code sent to the partner's email.
3What we never collect
- Saywell never needs, asks for or stores information about a practice's own clients, including their health information. This applies to our forms, the Clients Portal, the Partners Portal, emails and calls.
- Intake and contact forms on the websites we build run through a HIPAA-compliant provider that signs a business associate agreement with the practice. Those submissions go to the practice, not to Saywell.
- If client information reaches us by mistake, we delete it and let you know.
4Why we use it
| Purpose | Who it applies to | Lawful basis |
|---|---|---|
| Building, hosting and improving your website, and running your SEO and content | Clients | To perform our contract with you |
| Running the Clients Portal: edit requests, previews, approvals, history | Clients | To perform our contract with you |
| Taking and recording payments, and keeping financial records | Clients and partners | Contract, and our legal obligations |
| Running Saywell Partners: tracking referrals, calculating and paying commissions, keeping your Partners Portal | Partners | To perform our agreement with you |
| Showing a practice's name to the partner who referred it | Clients and partners | The practice's consent, which can be withdrawn at any time |
| Answering enquiries and booking calls | Visitors, clients and partners | Your request, and our legitimate interest in responding |
| Understanding how our pages are used, in aggregate | Website visitors | Our legitimate interest in improving our service |
| Sending updates about your account, payments or payouts | Clients and partners | Contract |
| Sending occasional news about Saywell | Anyone who opted in | Your consent. You can unsubscribe at any time. |
| Preventing fraud and enforcing our terms | Everyone | Our legitimate interest, and legal obligations |
- Archie, our AI assistant, prepares website changes from the requests you give it. Archie works only with your practice details and your request, and nothing goes live until you approve the preview. We do not sell personal information, and we do not use it for advertising profiles.
5Who we share it with
- We share personal information only as described here.
- Service providers who help us run Saywell, under agreements that require them to protect it and use it only for us: website hosting and security (Cloudflare), code storage (GitHub), email and documents (Google Workspace), payments and payouts (Wise), scheduling (Calendly), form tools, and AI services that help prepare website changes and content (Anthropic). Each receives only what it needs.
- The partner who referred you, if you are a client who joined through a partner's link or code. They see that you signed up, your plan, and the dates and amounts of your membership payments, so they can follow their commission. They see your practice's name only if you agree. They never see your portal, your edit requests or anything about your own clients.
- Our team, who need the information to do their work, under confidentiality obligations.
- Authorities, when the law requires it, or to protect our rights, our clients or the public.
- A business successor, if Saywell's business is transferred, under the same protections.
6Transfers, security and retention
- Where your information goes. Saywell is based in the Philippines and most of our clients and partners are in the United States. Our service providers may store information in the United States or other countries. When we transfer information abroad, we choose providers with strong security and contractual protections, as the Data Privacy Act requires.
- How we protect it. We use encrypted connections, access limited to the people who need it, two-factor sign-in on our accounts, a password manager for account access, and sign-in links instead of passwords in the Clients Portal and the Partners Portal.
- How long we keep it.
Information How long Enquiries that don't become clients 12 months after our last contact Client records, portal history and payment records For the membership, then 5 years for legal, tax and dispute purposes Partner records, commissions and payouts For the partnership, then 5 years Acceptance records for our terms As long as the agreement applies, then 5 years Website analytics In aggregate only, up to 24 months - When information is no longer needed, we delete it or make it anonymous.
7Your rights
- Be informed about how we use your personal information, as this policy does.
- Access the personal information we hold about you.
- Correct information that is wrong or out of date.
- Object to processing based on our legitimate interests, or withdraw consent where we rely on it, such as sharing your practice name with a partner or receiving news emails.
- Erasure or blocking of information we no longer have a reason to keep.
- Data portability: a copy of your information in a common electronic format. For clients, this is part of our offboarding.
- Damages if you are harmed by inaccurate, unlawfully obtained or misused information.
- Complain to the National Privacy Commission of the Philippines (privacy.gov.ph).
- To use any of these rights, email hello@hellosaywell.com. We reply within 15 days and may ask you to confirm your identity. If you live in a US state with its own privacy law, you may have similar rights there, and we will honour them where they apply.
8Cookies and other details
- Cookies. Our pages use only what they need to work. When you arrive through a partner's link, we store the partner code in your browser for 60 days so the right partner is credited if you join. Our analytics are privacy-friendly: they don't use advertising cookies or track you across other websites. We may also remember display choices, such as light or dark mode, on your device.
- Children. Saywell is a service for businesses and professionals. We do not knowingly collect information from anyone under 18.
- Changes. If we change this policy, we update the date at the top. If a change is significant, we tell clients and partners by email before it takes effect.
Contact us about privacy
Questions or requests about your privacy go to our Data Protection Officer. We reply within 15 days.
| hello@hellosaywell.com | |
| Post | Data Protection Officer, Saywell Technologies, 22 Narangita Street, Dadiangas South, General Santos City 9500, Philippines |
| Regulator | National Privacy Commission of the Philippines, privacy.gov.ph |